FAQs

Where are you located?

Our cozy little studio is located in Gastown, Vancouver at 1414-207 West Hastings Street (we're on the fourteenth foor). Our phone number is 604.620.6662. Find all our contact details here.

Do I need an appointment?

Most definitely. Because we want to give you and your loved ones our undivided attention as we find your perfect dress—we can only accommodate one appointment at a time. Book your appointment here. If you need some pre-booking inspiration, you can explore our collection here.

How long are the appointments?

Private appointments last one hour.

How many appointments can I have?

We know it’s not easy to pull the trigger the first time around, so you are more than welcome to come back for a follow up appointment. However, we will charge a $75 fee per appointment after your third appointment.

When should I arrive for my appointment?

Right on time. We don't have a waiting area, so if you come early, we might still be with another bride. It's best if you come just in time, and we'll get you into the gowns asap!

What should I bring to my appointment?

We suggest you wear nude undergarments: a good strapless bra, and Spanx if you’d like. We also recommend bringing shoes similar to what you are planning to wear on the big day, as well as any accessories or jewelry. We ask that you wear light makeup to help keep our gowns in pristine condition so every bride has a great experience. 

Who should I bring?

Bring the people who know and love you best. We recommend no more than four in your entourage, as sometimes too many opinions can be overwhelming on the search for the perfect gown. Also, because of our cozy space, keeping your group of family and friends on the smaller side will make sure everyone stays comfortable. This being said, we are definitely flexible—just give us a heads up and we will do our best to accommodate you!

Is there parking nearby?

There is often street parking available on Cambie street (north and south of Hastings street). However if you're having troubles finding a spot, there is a parking garage on Cambie and Pender (one block from us) which always has space available.

What is the process of purchasing a gown from Union Bridal?

Your initial appointment will include a personalized, one-hour fitting in the privacy of our studio. If you fall in love and decide to order a gown, we will take your measurements and place your dress order. At that point, we will require a 60% non-refundable deposit, with the remaining balance due when the dress arrives. We ask that you pick up your dress within ten days of being notified. Alternatively, we can have it shipped to you, though you may incur extra fees. 

How far in advance should I order my dress?

Most designers recommend shopping for a gown 9 to 12 months before your wedding date, and purchasing 6 to 9 months before, although the required lead-time can vary. Rush orders are available upon request, but keep in mind extra fees will apply.

What is the price range of your gowns?

Our gowns are made to order and range from $2,000 to $8,000, with the majority falling somewhere between $3,000 and $4,500. 

What method of payment do you accept?

We accept Visa, MasterCard, American Express and debit. If you plan on paying using your debit card, make sure to give your bank the heads up prior to your appointment so that they allow the transaction! 

What size are your sample gowns?

Sample sizes vary by designer and style, but never fear: we know just how to pin and clip a dress to give you a feeling of how it will fit and flow properly. Generally speaking, sample size ranges from a 6 to 10, with a handful of our gowns being available in size 16.

Do you do alterations?

Every made-to-order gown will require some alterations so that it fits you perfectly. This could be as simple as a hem shortening, or you may require more extensive adjustments. Our designers make dresses using standard sizing based on the measurements taken at the time of the dress order. Although we don't offer in-house alterations, we do have a list of recommended tailors in Vancouver, or you can choose your own! Please note that we do not have any affiliations with any tailors, and we don't receive payment from them.  Alterations are a separate cost from the cost of your wedding gown.

What’s a trunk show?

A trunk show is when a designer brings their entire collection to our beautiful studio for one weekend only. This gives you the chance to try on gowns that we don't carry as part of our permanent collection. Check out our Events page to view upcoming events!